View some of our most commonly asked questions and answers below.
How long do you spend with a pet on an average visit?
Cat visits are 30 minutes, dog visits from 35 minutes. However, we increase the time according to how many pets are in the household. After completing all the jobs that need to be done, we allow sufficient time for lots of TLC to ensure that your pet is happy and healthy. Our prices reflect the amount of work involved and length of time we believe is appropriate. Of course, if you’re worried your pet needs a longer visit that can be arranged too.
Is exercise included in the price of a Pet Sitting visit for my dog?
Absolutely!!! We believe the key to having happy dogs at home is exercise! If you request 2 visits per day, then your dog can have 2 walks per day.
If your booking falls on a week day, then we will automatically upgrade your dog onto our Doggie Days Out!
(See our dog walking service for further information, this is subject to availability and dependent on where you live)
What about keys?
For Pet Sitting bookings, we recommend that you have a lock box on the property to store your key. These can be purchased from hardware stores.
If you plan on making a number of bookings and do not wish to leave a key on the property, we can keep your keys on file but we will need 3 copies to ensure that each sitter has one.
We do not operate a pick up and drop off service for keys.
Weekly Dog Walking bookings - we are happy to have 2 keys to keep in our vans.
My cat is very timid and I’m worried you may not see him/her
To do this job day in and day out, you have to have a certain bond with animals! Quite simply, most animals love us! Plus when you’re not around, they are more inclined to see who is getting their next meal! It doesn’t take long for them to understand that we are at their service and happy to oblige in giving them the food, fuss and cuddles they require!
I’m worried my neighbour’s cat may come inside and eat my cat’s food.
This can be a problem whether you are at home or not. However, as we don’t just feed your pets and leave, we are able to ensure that your pet gets their allocated amount of food.
It is best not to have food close to the cat door or outside as this can make much easier pickings for the neighbour’s cats. Also your cat can still maintain its territory while you are gone, instead of returning home to find another cat has taken over.
Will my pets get lonely once you have gone?
Of course your pets will miss you. However, it isn’t any different than you going to work every day and coming home. The beauty of leaving your pets at home means they know you are coming home! We try to come at around the same time every day and keep their routine as close to their existing one as possible.
We can leave the TV or radio on overnight and there are also remedies available to calm pets if you are concerned. Just ask us or your vet for further information.
Most cats are independent and will come for food and cuddles on their terms, but if your cat is a smoocher and loves to have soppy kisses and cuddles, then that makes our day!! We love smooches!
With dogs we basically tire them out so they pretty much sleep the rest of the day! If your dog joins our Doggie Days out, it means that they can be out of the house from 2-4 hours a day! If you have an elderly dog, they just appreciate being left in the comfort of their own home and having a walk, food and cuddles then bed!
Can you give my pet medication?
Yes, we are happy to administer medication at no extra cost including insulin. We will not sit for acutely ill pets, but recommend they be boarded with a vet.
What if my pet becomes ill while I’m away?
At our initial consultation, we take details of any medical conditions your pet may have and the veterinarian you are registered with. If we believe your pet needs the attention of a veterinarian, then we will take them. We will ask the clinic to charge your account and we will send you an invoice for the extra time/travel involved.
Will you come and visit my cat every 2nd day?
We will not take on bookings where we are asked to visit every second day. We require all pets to be visited at least once per 24 hours (and some pet types require multiple daily visits). This is a professional industry standard, as anything can happen when pets are left alone for an extended time. From potentially lethal ailments like a urethral block age to potential home damages, not checking on a pet daily can have costly—or tragic—consequences.
My friend / neighbour has offered to help out. Can you do some visits and they do others?
We will not share pet-sitting visits with clients’ family members, friends, or other caretakers. We want you to be comfortable with the amount of care and attention your pet is receiving, but we have found that sharing visits has unintended consequences that you may not have considered.
To ensure there is no confusion regarding the pet’s feeding and exercise schedule or the care of the home (setting the alarm, closing doors, etc.), all pet-sitting visits must be completed by our company in your absence. We find that this allows us to provide optimal care and ensure your pet is healthy, happy and safe.
My dog needs looking after but my cat will be fine as my neighbour / friend /family member will feed the cat.
Again, we will not take on one pet in a household and not another. If your cat ‘who will be fine’ turns up with an abscess or takes ill, then we can’t be expected to ignore it, but nor should we have to deal with a pet that a customer doesn’t wish to pay or render our services for. It costs a few extra dollars to have your cat cared for, less than a cup of coffee.
We genuinely love and care for all animals and seeing a cat that hasn’t been given fresh water for days, is fed off the same plate without being washed and has had very little interaction with a human is very disturbing for us. Of course we will get it fresh water, but we may not have access to its food, nor is it our responsibility and we wouldn’t have allocated the extra time, meaning we therefore run late for everyone else’s pets.
Why should I use a pet sitter instead of a neighbour / friend / family member?
Hiring a professional pet sitter means you no longer have to impose on friends, family or neighbours! You can relax knowing that someone who loves animals is going to visit around the same time every day and spend time with your precious pets.
The dangers of using a neighbour / friend / family members
Friends, family and neighbours may have the best intentions of caring for your pets, but with the busyness of everyday life, it doesn’t take much for your ‘carer’ to completely forget all about your pets for a day or even longer. What if they were to become ill or suddenly have to leave Nelson to be with a sick relative, who would care for your pets then?
We often hear of cases where friends have agreed to housesit or care for people’s pets, only for something to come up at the last minute and they are no longer able to help out. Often there is insufficient time at this stage to arrange for a Pet Sitter or we may be fully booked.
Once you are one of our valued customers, even a last minute booking is not a problem for us.
However, over Christmas, New Year and Easter this may not be possible as we are always fully booked, but of course we will try to accommodate your request.
Our team of Pet Sitters have been selected due to their passion for pets and their care. They are mature, honest and reliable and able to follow instructions and any additional requests you may have, such as watering the plants. They have initiative and are trained to deal with any problems that may arise and there is always backup if needed.
Sitters go through a training program, first aid course and their work is regularly assessed to ensure they are meeting our high standards and providing the best possible service to our customer’s pets. All our Pet Sitters are police and referenced checked.
You never need to worry about a visit being missed due to our professional systems to ensure every pet has been visited.
We will text you updates of your pets to let you know how they are getting on. One thing we do ask, is that you text or call us when you return home from your trip, because our job isn’t complete until we have confirmation you are back home safely with your pets.
Why do you charge a surcharge on Public Holidays?
This is New Zealand law. If a staff member works on a Public Holiday, they are entitled to at least time and a half pay for the time they work on the public holiday.
We aim to keep our rates reasonable and therefore our prices are not high enough to be able to pay our staff at this rate without the Public Holiday Surcharge.
Why do you require payment in advance?
Payment in advance is standard practice in the Pet Sitting/Dog Walking Industry.
Why do you require payment 1 month in advance for your Doggie Holiday Homes?
Again, this is standard practice in the Pet Sitting industry. Most of our families only take 1 dog at a time. Therefore, if a customer cancels within one month of their booking, it is highly unlikely we will be able to replace the booking, leaving the family without income for that time. We also may have turned other customers away.
Our families are committed to caring for our customers' dogs and will usually arrange their time and holidays around our customers’ needs and requests. This understandably makes it frustrating if a booking is cancelled at the last minute.
In our experience, customers who are serious about using our Doggie Holiday Home service are fine with this policy. Some customers may want to book our service as a backup in case they can’t find someone else to care for their dog and do not wish to agree with this policy, so therefore it eliminates these people who are likely to cancel.
